The Smart Service Dispatch

Your home for the latest field service news, business tips, and more.

May 6, 2021

 

What is Field Service Management?

Field service management is an important part of any field service company. Learn more about what exactly field service management is and why it is crucial for industries like HVAC, plumbing, and construction to utilize it.

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Future Trends for the Field Service Industry

The field service industry has seen its share of change over the years. Read up on some of the big trends that will change the way you offer your services and run the day-to-day operations of your field service business in the years to come.

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5 Ways to Make the Most of Your Field Service Software

Field service software is an investment you make in your company, so you should make sure you get the most out of the experience. Consider ROI when weighing the costs and benefits of integrating your company with field service software. Your software should help with all aspects of your business, from scheduling and dispatching technicians to invoicing and taking payments in the field.

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Field Service Company Website Must-Haves

In this day and age, the online presence of your company is more important than ever. More and more potential customers make their decisions solely based on online research and what they see on a company’s website, without ever making direct contact with the seller before making their choice. This recent shift in the way your potential customers research and shop makes your field service company website of the utmost importance. Whether through field service software that your business utilizes throughout the work day or through your website that you use to bring in leads, the technology behind your field service company carries more importance than ever. Below we will highlight the three major points that any field service company website needs to consider for success.

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Grow Your Field Service Business With Facebook

Business owners constantly look to grow their businesses with new and improved advertising strategies. Many like the idea of introducing a brand in a place with an engaged target audience. For this reason, many companies turn to Facebook, the popular social media platform, as an effective marketing tool. Numerous possibilities exist for promoting your field service business within Facebook, a platform that almost one-third of adults interact with regularly.

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5 Summer To-Do’s to Help Your Field Service Company Prosper

If a company isn’t flourishing, it’s declining. This truth comes as a harsh one for some business owners. The key to furthering your organization is to think aggressively, be proactive in your sales, and operate diligently with customer service. In one area or another, your company must constantly push forward.

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Closing the Deal: Handling Customers Who Want To Haggle

“Well, I am interested, but that price seems high. Can you give me a better deal?”

Anyone who has sales experience in the HVAC industry has almost certainly heard these words (or others like them) while negotiating with a potential customer.

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Field Service Metrics and KPI for Measuring Success

In any industry, key metrics help define the pathway to success, providing a snapshot of the success of your business. With many indicators to monitor, you must keep track of crucial figures, especially those based on customer satisfaction. In the field service industry, it’s also prudent to know how well your techs perform when out at remote job sites. Because you cannot possibly watch and observe technicians all the time, you must monitor the metrics that speak to their effort. Monitoring the right numbers closely will ensure your customers remain happy and that work occurs with the proper diligence. Not sure where to start or what numbers will give you the best information? Read on to learn more about five crucial metrics relevant to any field service company.

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