Stop Bleeding Profits With HVAC Contractor SoftwareBy My Service Depot on Tuesday, August 22, 2017
You’ve worked hard, made smart decisions, and surrounded yourself with a capable staff of HVAC technicians. So why don’t your profits hit your expectations? Well, sometimes even the most committed owners of HVAC contracting businesses might need help streamlining and organizing their business operations. If you put your heart and soul into your business but haven’t seen the results you hoped for, the time has come to consider a comprehensive HVAC contractor software to capitalize on your profitability and eliminate the inefficiencies that prevent your company from growing.
One of the first areas that can go off the rails is scheduling. Paper calendars work with a small team, but as your company grows, scheduling this way becomes cumbersome. Going digital with your HVAC scheduling helps eliminate chaos, confusion, and bottlenecks in your company’s productivity. Moving to an HVAC scheduling software represents one of the best ways to set your entire team up for success, allowing you to take on more customers. The premier HVAC contractor software Smart Service can do this and much more, boosting profitability. In the time you spend finding a customer file, writing down job information, wrestling through the calendar, calling technicians to confirm availability, relaying this all to the customer, and starting the paperwork, you could have finished 2-3 additional jobs with a digital solution. Smart Service allows your dispatch team to easily switch between technician calendars and determine their availability at a glance. This makes empty schedules, phone tag, and double data entry things of the past. That wasted time can now be spent providing your customers with unparalleled HVAC service.
Efficient Dispatching and Communication
All successful businesses tend to get the most out of their people. Doing so, however, can pose a challenge for a dispatch-based industry like HVAC. With employees out in the field for most of (if not at all of) the day, communication between them and the home office can get muddled. Any time spent by your team trying to figure out where to go equals wasted time, which hurts your bottom line. HVAC contracting software can work as a smart solution. Digital dispatch operations allow for the sharing of important customer and job information across your entire team, regardless of their physical location. HVAC dispatch software paired with a mobile app, such as iFleet, can keep everyone in the loop at all times and essentially eliminate the need for paper altogether. Technicians can get schedule updates right on their device, complete paperwork in the field, and transmit any new information or completed work orders to your office staff, expediting the billing process and preventing lost information.
Routing and Technician Location Tracking
Your employees are honest, hardworking people… most of the time. Realistically, even the best of us will occasionally give in to the temptation to slack off if given the chance. The workforce tracking capabilities of HVAC contractor software will help you determine whether a technician is really stuck in traffic or if that delay between jobs was actually used to grab some shut-eye or another bite to eat. Even if your employees never give in to such shenanigans, they still might not always take the most efficient route to their next job, wasting company time and burning fuel. Smart Service gives the capability to optimize and plan out your contractors’ routes before they head out to their first job. As with all other information handled by Smart Service and iFleet, routes can get changed if needed (like in the event of an unexpected cancelation), or if unexpected conditions force your technician to take another course. With these new capabilities at your fingertips, you’ll ensure that every one of your employees makes the most of their time.
The possibilities listed above represent but a few features of HVAC software that can drastically impact your company’s productivity and profitability. As a comprehensive business management solution, Smart Service can assist you in everything from managing inventory to generating invoices and logging payments. You’ve worked hard to establish and grow your business; what you need now is a partner that can help you drive sales, streamline operations, and boost profits.