Past Webinars


Scheduling Tips

Thursday, August 2, 2018


Scheduling is the foundational feature upon which the entire Smart Service system is built. Learn the basics, and how to handle recurring work, work featuring multiple technicians, and much more.

scheduling tips

smart service tips and tricks


Tips and Tricks

Thursday, July 12, 2018


The Smart Service July 2018 training webinar covers some general tips and tricks in Smart Service. The topics covered include: “get” options, user-defined fields, contact search, route vs. department views, resend triggers, and timestamping in iFleet.

service agreements


Service Agreements

Thursday, June 7, 2018


Our software experts cover service agreements, using both the built-in tools in Smart Service and those that come with the premium Service Agreement module.

multi day jons


Multi Day Jobs

Thursday, May 3, 2018


This webinar covers multi day jobs (and billing for multi day jobs) in Smart Service.

Effective Reporting


Effective Reporting

Thursday, April 5, 2018


In this webinar, our experts cover reporting in Smart Service. We cover the purpose and functionality of reports, then demonstrate how to set up some of the most requested (and most useful) reports.


Preventative Maintenance and Routing


Preventative Maintenance and Routing

Thursday, March 1, 2018


This webinar covers preventative maintenance and routing in Smart Service. Use these tips to help your company increase revenue and reduce waste.


Smart Service Update 100


Smart Service Update 100

Thursday, February 1, 2018


This webinar covers the biggest changes made to Smart Service in Update 100, including defaults for posting to QuickBooks, inactive equipment, and Dropbox photos in iFleet service history.


Smart Service estimates and reporting


Estimates and Reporting

Thursday, January 4, 2018


This webinar covers all things related to estimates, including prospects, Smart Service estimates, iFleet estimates, importing QuickBooks estimates, and reporting.


Smart Service tips and tricks


Tips and Tricks

Thursday, December 7, 2017


Discover some amazing Smart Service tips and tricks your company can put to use immediately to start saving time and money. This webinar covers USPS address certification, updating customer names, contact search column customization, and much more!


Update 99 (Time Tracking)


Update 99 (Time Tracking)

Thursday, August 17, 2017


Update 99 overhauls and improves time tracking in both Smart Service and iFleet. Watch the webinar to learn about the new system.


Update 98


Update 98

Thursday, May 4, 2017


Smart Service update 98 adds a ton of great new content to Smart Service and iFleet, including email address searches, the view estimates shortcut, and custom work orders in iFleet.


Update 97


Update 97

Thursday, January 19, 2016


Smart Service Update 97 adds a plethora of new features to Smart Service and iFleet, including seasonal recurrence patterns, pausing jobs, USPS address certification, and more.


2016 Enhancements


2016 Enhancements

Friday, December 1, 2016


This webinar covers the biggest and best updates made to Smart Service in 2016.