The Smart Service Blog

The Smart Service Blog is your source for updates and news about Smart Service, the best field service management software on the market. Smart Service is a scheduling, dispatching, and management software for QuickBooks utilized by a number of different field service industries. Not on Smart Service yet? Learn more about how the software can boost your business with a free demo.


Check this page often, as you will continue to find resources and articles for improving your field service business and reaching new heights in terms of efficiency, productivity, and profitability. Use these helpful articles and use Smart Service. Jumpstart your field service business today!

Grow Your Field Service Company's Revenue With These Simple Steps

My Service Depot | Thursday, March 23, 2017

In business, there's always room for growth. Your field service company makes no exception. Seemingly small adjustments to your work approach can have a significant impact on your bottom line. If you hope to grow your field service company's revenue this year, consider the following tips and strategies. Read More

How To Be The Appliance Repair Business That People Want To Hire

My Service Depot | Tuesday, March 21, 2017

The appliance repair industry faces external competition in ways other small businesses can’t really understand. As per capita disposable income grows (per the trend in the recent decade) Americans return to purchasing new appliances rather than repairing them. Read More

How Good Customer Records Can Enhance Customer Service

My Service Depot | Monday, March 06, 2017

When running the office side of a service company, customer records seldom occupy your attention. Between juggling work order requests, handling emergencies, scheduling technicians, and making sure that everything runs smoothly, what office dispatcher has time to worry about pristine customer files? It may seem like a low priority, but maintaining good customer records makes a vital difference. Unique and thorough information on your clients could positively impact many areas of your operations, especially in the field service industry. Consider the following tips on how to accurately use your customer information. Discover what information can help provide better service. Read More

What is Field Service Software?

My Service Depot | Thursday, March 02, 2017

Deciding whether your business needs field service software or dispatch software in order to run more efficiently is a complex process. Part of this complexity involves familiarizing yourself with all of the relevant terminology concerning these softwares. Fortunately, the Smart Service team can help make things simple! Use the definitions we've prepared below to learn the language and terminology of field service software. Do this, and you will be more prepared to decide if your business needs some! Read More

Better Advertise Your Field Service Company With Email Marketing

My Service Depot | Wednesday, March 01, 2017

Field service businesses are always looking for new and innovative strategies to better market themselves. Your business may have tried direct mailers, advertising in a local newspaper, buying ad space in coupon magazines, creating radio ads, and other traditional forms of advertising to attract new customers. While many of these marketing channels can work effectively, sometimes each can consume a lot of time and effort—especially for a field service business. Read More

Join us at NAFED 2017!

Benjamin Yackshaw | Monday, February 27, 2017

Want to kickstart your business? Swing by booth 211 at the National Association for Fire Equipment Distributors Conference March 2-3 at the Monte Carlo Resort & Casino in Las Vegas to take a look at the fire protection software titan Smart Service. Fire protection and fire equipment distribution companies everywhere use Smart Service to handle their scheduling, dispatching, inspection reporting, billing, and equipment tracking needs. Read More

8 Tips To Be An Effective HVAC Office Administrator

My Service Depot | Thursday, February 23, 2017

As an HVAC office administrator, you know your role is integral to the success of your company's operations. Oftentimes it falls on you to put out fire after fire and to keep the office running smoothly. The issues you run into always seem to be unexpected and always seem to happen right when you were in the middle of doing something else. Well, you're in luck. We've compiled a list of eight strategies that we think can help make your work life a little bit easier. Read More

Spring Cleaning Checklist for Your Plumbing Company

My Service Depot | Monday, February 20, 2017

Spring approaches quickly, making now as good a time as any to start auditing your plumbing company to ensure it continues to run as efficiently as possible this year. From reevaluating your pricing to implementing plumbing software and from auditing the advertising budgets to refreshing employee skills, a variety of actions can ensure your plumbing company performs at its best this year. Read More

Join us at the 2017 WWETT Show!

Benjamin Yackshaw | Thursday, February 16, 2017

Looking for a great way to leapfrog the competition? Visit booth 5049 at the Water & Wastewater Equipment, Treatment & Transport (WWETT) Show February 22-25 in Indianapolis, Indiana to take a look at the industry-leading software solution Smart Service. Septic, plumbing, and companies with numerous other service specializations use Smart Service to put scheduling, dispatching, billing, inventory, and workforce tracking on autopilot. Read More

How To Beat the Chimney Sweep Busy Fall Season

My Service Depot | Tuesday, February 14, 2017

If you work in the chimney sweep business, you’ve likely experienced the annual “fall rush,” that time of year right around the latter half of August and early September when everyone is getting ready to light up the fireplace for the first time in months. You can try as best you can to suggest your customers get their maintenance done in the slower summer months, but inevitably the orders pile up year after year right at the last minute. It’s not hard to see why; chimney cleaning is not a task that is at the forefront of people’s minds. But the result always manifests in a massive waiting list, one that can last for weeks! With constant appointment cancellations and rescheduling, getting through this busy season can create a huge headache. Read More

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