Software Update

Update 121 adds a new overtime tracking feature to Smart Service—giving field service businesses clearer visibility into labor hours and helping prevent payroll surprises.

Smart Service Update 120 introduces an improved deposit process—making it easier to collect and track customer deposits before a job begins, reducing disputes and confusion.

Version 115 introduces modern invoice designs, enhanced payment saving options, and a fully overhauled audit log—giving field service businesses more polished billing tools.

Smart Service Update 116 introduces automated billing through CardPointe—letting businesses automatically process contract payments without manual intervention every cycle.

Update 99 adds time tracking to Smart Service—a long-requested feature that lets field service businesses monitor hours accurately for payroll and job costing purposes.

Update 119 brings stronger invoice management tools to Smart Service—giving businesses better control over outstanding invoices, payment tracking, and customer billing history.

Update 96 introduces iFleet estimates, the ability to pause jobs mid-service, and a revamped phone call screen to keep customer communication organized and accessible.

Smart Service Update 98 adds custom work orders in iFleet, a technician map view, and the ability to search customers by email—making every interaction faster to find.

Update 97 brings expanded color coding, seasonal recurrence patterns, and address certification to Smart Service—making scheduling more visual, flexible, and accurate.

Update 95 brings job profitability reporting and iFleet purchase orders to Smart Service—giving owners clearer insight into margins and technicians more tools in the field.

Smart Service's Spring 2016 update adds Smart Routes, revamped purchase orders, job exceptions, and other features designed to streamline your field service workflow.

Update 117 delivers a significant 64-bit upgrade to Smart Service along with enhanced audit logging, performance improvements, and several other platform refinements.

Smart Service Update 118 streamlines invoicing and payment processing workflows—reducing clicks, improving accuracy, and making end-of-job billing faster for every technician.

Smart Service Update 114 adds Reminders and Phone Calls to iFleet, introduces desktop notifications, and delivers updates to job item pricing for better billing control.

Smart Service Update 106 adds major enhancements to user-definable fields, equipment tracking, and asset management—along with expanded payment processing options.

Update 109 gives users the option to prevent jobs from going to QuickBooks automatically—along with several quality-of-life improvements throughout the platform.

Update 111 adds customer statements to Smart Service—giving businesses a clean way to show customers their full billing history and outstanding balance in one view.

Smart Service Update 112 introduces automated job reminders—automatically notifying customers about upcoming appointments so your team never has to chase them manually.

Update 105 adds waiting list customization, the ability to send estimates to QuickBooks, and expands payment processing options—giving businesses more flexibility.

Update 107 upgrades the Access Runtime while adding improved control over re-sending jobs to iFleet and better batch invoicing capabilities for multi-job billing.

Smart Service Update 110 introduces spell check to the platform—a long-requested enhancement that helps your team send more polished, professional communications.

Smart Service Update 104 adds configurable item pricing display options and the ability to store photos directly on equipment records for better customer documentation.

Smart Service Update 108 lets technicians create new customers and jobs in the field through iFleet—capturing more work and reducing double-entry back in the office.

Update 102 adds text messaging to Smart Service and iFleet—letting you send automated appointment reminders directly from your field service software to any customer.

Update 113 brings label updates, easier overnight job scheduling, and faster technician sync names to Smart Service—polishing the everyday experience for office staff.

Smart Service Update 103 brings integrated payment processing to the software—making it easy for technicians to collect payment in the field after every job.

Smart Service Update 101 introduced a refreshed interface. Take a guided tour of the new layout and learn how the redesigned screens improve your daily experience.

Smart Service version 10.100 is packed with new features. Learn how sortable service history, schedule time defaults, and other upgrades improve your daily workflow.