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Smart Service

Revolutionizing Field Service Management for a Digital-First World
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Over three decades ago, the landscape of service management was forever changed by software visionary Skip Stringfield when he founded My Service Depot.

Early in his career, Skip identified a large void in the Field Service Management software options for the service trades.

This realization propelled him to launch Smart Service Enterprise in 2001, a pioneering QuickBooks™ add-on that transformed how the service trades run their businesses. This revolutionary tool broke new ground by delivering unprecedented functionality and freeing businesses from the shackles of manual, antiquated processes.
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The trajectory of innovation continued to soar with the 2010 introduction of iFleet, a robust mobile app for Smart Service Enterprise, catapulting service companies into a new era of paperless operations.

The app was not merely an addition but a cornerstone in modernizing field operations across various trades, providing real-time work order management, and streamlining communications between field technicians and home offices.

In 2019, Smart Service took another monumental leap with the launch of Smart Service Cloud.

Far from a mere incremental improvement, this groundbreaking platform emerged as a true game-changer, dramatically enhancing flexibility and scalability in the field service management software space.
Smart Service Cloud delivers a seamless, cloud-based experience, effortlessly adapting to the diverse workflows of any service business, from bustling medium-sized local shops to sprawling multi-location organizations. It seamlessly integrates every facet of service management—from marketing and scheduling to dispatching, invoicing, and customer relationship management—in one unified, easy-to-navigate platform.

The 2024 enhancements to Smart Service Cloud have significantly expanded its capabilities.

These updates have introduced Artificial Intelligence and advanced Workflow Optimization as distinct innovations. Additionally, the platform now supports custom automation development, which enables precise customization of workflows at a fraction of the cost of developing bespoke solutions. This development recognizes the unique operational needs of each business, providing freedom from the constraints of rigid, one-size-fits-all software solutions. With Smart Service Cloud, companies in the service trades can tailor their processes to reflect exactly how they operate, enhancing efficiency, reducing costs, and elevating service delivery—ensuring that Smart Service continues to lead the industry.

Smart Service steadfastly upholds its dedication to innovation, continually setting the standard with solutions that enable clients to thrive in a competitive, digitally-driven landscape.

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Smart Service is committed to offering advanced solutions designed to proactively address and fulfill the expanding needs of service businesses across North America and the Caribbean as the industry progresses.

A Timeline of Innovation and Excellence

Our Story
1992

The journey begins.

Skip Stringfield launches My Service Depot, spotting a crucial gap in service management software while working in the service trades. This initiative laid the groundwork for what would become a pivotal transformation in field service management.

2001

The debut of Smart Service Enterprise.

This groundbreaking QuickBooks™ add-on transforms how service trades operate, offering robust features that liberate businesses from manual, cumbersome processes and setting a new standard in the industry.

2010

Introduction of iFleet.

This robust mobile app for Smart Service Enterprise propels service companies into the era of digital and paperless operations. iFleet becomes a cornerstone for modernizing field operations, providing real-time work order management and enhancing communication between field technicians and their home offices.

2019

Launch of Smart Service Cloud.

More than just an incremental upgrade, Smart Service Cloud revolutionizes the field with unparalleled flexibility and scalability. It adapts effortlessly to diverse service businesses' workflows, integrating all service management aspects into a seamless, cloud-based platform.

Today and Beyond

As Smart Service continues to innovate, it remains at the forefront of the industry, dedicated to empowering clients to excel in a competitive, digitally-driven landscape. With ongoing advancements, Smart Service is committed to addressing the evolving needs of service businesses across North America and the Caribbean, ensuring they thrive in an ever-changing industry landscape.

Core Values

Innovation

Pioneering solutions that redefine efficiency.

Customer-Centricity

Ensuring customer satisfaction at every touchpoint.

Integrity

Operating with transparency and honesty.

Our Mission

To empower service businesses to achieve peak efficiency, performance, and customer satisfaction through innovative, user-friendly software solutions.

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A woman in a blue shirt and jeans stands with her arms crossed.

Our vision

To empower service businesses to achieve peak efficiency, performance, and customer satisfaction through innovative, user-friendly software solutions.

Our culture

At Smart Service, innovation isn't just what we do; it's who we are.

meet the team

Our team thrives in an environment where creativity and problem-solving meet to create superb solutions.

“Building solutions that transform industries has always driven me. At Smart Service, we're doing just that.”
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Skip Stringfield
Founder & CEO
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Smart Service Logo
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pioneering technologies Changing lives

From real-time scheduling updates to mobile management apps, our technology sets the standard in the industry. Our solutions have enabled countless service businesses to grow, adapt, and succeed in an ever-changing market.

We foresee a huge return on our investment in the coming year.

Danielle
The Electric Connection

The first year I had Smart Service, I saved $6,000 in the cost of fuel.

Ryan Heezen
A to Z Shredding

Smart Service immediately changed our business!

Jim & Kathy Cornell
Absolute Shreds

Helpful tool especially for multi-location companies. The mobile version is easy to use and very handy.

Corinna
Capterra Review

We have been using Smart Service Inc for years now, and we really like them. They are always nice, professional, and fast.

Internal Survey Response

I have used Smart Service for 4 years now and it is a terrific software.

Albert
Capterra Review

The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well.

Shalom
Software Advice Review

We feel there is no better product on the market.

Kari
Capitol Heating & Air Conditioning

My business has grown substantially since we started Smart Service.

Ryan Harrell
Ryan's Landscaping

Since I purchased Smart Service, it has become 5-10 times more valuable than I thought possible.

Bill Hussel
Chimney Doctors

The customer service is top notch.

Christina
Guardian Angel Exterminating

I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed.

Chris
Construction