the webinar
Everything You Use Today Still Works — Here's What's New
Nothing About Scheduling Has Changed
You will not relearn scheduling. In every view, you click and drag inside a technician's schedule exactly as you always have — and the screens where you fill out quotes, appointments, and work orders haven't changed at all. The old horizontal board? That's the Dispatch view now: one click away, with your technicians right where you left them. What Mission Control adds is everything around the board — five views, saved board setups, live goal bars, and built-in assistants that find slots, flag problems, and shorten drives. This webinar walks you through all of it before you switch — live, with Q&A. Date and time to be announced — save your seat below and we'll email you the details the moment they're set.
- Five Views, One Board Day, Work, Week, Month — and the Dispatch view, the familiar horizontal board with your technicians on the left.
- Scheduling You Already Know Click and drag inside a technician's schedule exactly as you always have — same records, same screens.
- A Smarter Waiting List Create jobs right on the list, pick your own columns, and drag to schedule — plus an Unassigned column on the board.
- Night Vision Finds the best open slot for any job with a scored Top 5 — if you used Suggestions, this is that idea fully grown up.
- One-Click Optimization Every technician's day reordered for the shortest drive, with a savings preview before you apply.
- Wingman The conversational copilot — ask who's overloaded or stage a reschedule, and you approve every change before it happens.
what you'll learn
One Hour, Live Q&A, and the Recording in Your Inbox
We'll walk through the five views, the new Waiting List and Quick Entries, saved Board Views, and the assistant layer — Night Vision, Intelligence, Optimization, Forecasting, and Wingman — plus the gotchas worth knowing before you switch.
the big changes
What's Different, What's Familiar, and What's Brand New
The Webinar Agenda:
- The Five Views Day, Work, Week, Month, and Dispatch — how each works and when to use it.
- Life Without Right-Click Everything is a click or a drag now — Details panels, moves, reassignments, and the Waiting List.
- Waiting List & Quick Entries The + New button, custom columns, template search, and the ordering tricks.
- Filters, Search & Saved Views Configure Filters with live counts, the all-inclusive search, and one-click saved board setups.
- Night Vision Best Slot vs. Best Route, seven timeframes, and the scored Top 5.
- Intelligence & Optimization The alert layer that watches your schedule, and route optimization for every tech at once.
- Forecasting The heat-map calendar that projects each day's workload from your past eight weeks.
- Wingman What the copilot can and can't do, and how the bring-your-own-key setup works.
Register for the Mission Control Migration Webinar
Date and time to be announced — register now and you'll be the first to know. One hour, open Q&A, and every registrant gets the recording. Current Smart Service Cloud customers only — registration is free.
We'll send your confirmation and calendar invite by email.