testimonials
Yes, we do a great job with customers support, that's why we have so many happy customers.
Smart Service is very user-friendly and easy to navigate
Smart Service is very user-friendly and easy to navigate
We no longer have a backlog on our billing.
We no longer have a backlog on our billing.
...Smart Service is a reliable database of our clients with recurring work on a semi-annual basis.
...Smart Service is a reliable database of our clients with recurring work on a semi-annual basis.
My business has grown substantially since we started Smart Service.
My business has grown substantially since we started Smart Service.
Smart Service has been a true time saver—and life saver!
Smart Service has been a true time saver—and life saver!
Great Program.
Great Program.
I like the ability to look up information quickly about previous jobs my company has completed. Being able to sort items in many different ways is amazing.
I like the ability to look up information quickly about previous jobs my company has completed. Being able to sort items in many different ways is amazing.
Has reduced our paper consumption by 80% in the first year.
Has reduced our paper consumption by 80% in the first year.
Customer service is beyond helpful and will always walk you through any issue
Customer service is beyond helpful and will always walk you through any issue
Smart Service's integration with QuickBooks is superb, and customer support is always quick and helpful.
Smart Service's integration with QuickBooks is superb, and customer support is always quick and helpful.
The only regret someone would have with Smart Service is they didn't start using it sooner!
The only regret someone would have with Smart Service is they didn't start using it sooner!
Overall an impressive program.
Overall an impressive program.
I use Smart Service on a daily basis to make sure that everyone dispatched on time, are in route and spending the adequate amount of hours on each job.
I use Smart Service on a daily basis to make sure that everyone dispatched on time, are in route and spending the adequate amount of hours on each job.
Since using Smart Service our efficiency has greatly improved.
Since using Smart Service our efficiency has greatly improved.
...really makes recurring jobs a breeze to setup and keeps up with along with storing equipment.
...really makes recurring jobs a breeze to setup and keeps up with along with storing equipment.
Amazing Field Technology and QuickBooks Integration.
Amazing Field Technology and QuickBooks Integration.
It is very user friendly for a typical iphone user.
It is very user friendly for a typical iphone user.
Smart Service is a good tool!
Smart Service is a good tool!
Ben did a great job understanding the problem and worked diligently to fix it.
Ben did a great job understanding the problem and worked diligently to fix it.
We use it to create, schedule, update, communicate and invoice hundreds of jobs per week.
We use it to create, schedule, update, communicate and invoice hundreds of jobs per week.
The software itself is so functional, and its ease of use is undeniable.
The software itself is so functional, and its ease of use is undeniable.
Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.
Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.
Smart Service immediately changed our business!
Smart Service immediately changed our business!
Efficiency Efficiency Efficiency. And did I mention efficiency???
Efficiency Efficiency Efficiency. And did I mention efficiency???
The best part of the program is that all jobs are immediately updated so we know the status of each job at all times.
The best part of the program is that all jobs are immediately updated so we know the status of each job at all times.
I now capture a lot of bids right away, sent to me direct from the field.
I now capture a lot of bids right away, sent to me direct from the field.
Their customer service is so helpful.
Their customer service is so helpful.
Ben was a huge help. I look forward to calling him next time I need help.
Ben was a huge help. I look forward to calling him next time I need help.
Syncs with Quick-books for digital scheduling. Easy to use and customer support is easily accessible.
Syncs with Quick-books for digital scheduling. Easy to use and customer support is easily accessible.
The ease of entering customers, service tickets, time keeping and GPS tracking are great benefits of this system.
The ease of entering customers, service tickets, time keeping and GPS tracking are great benefits of this system.
Since I purchased Smart Service, it has become 5-10 times more valuable than I thought possible.
Since I purchased Smart Service, it has become 5-10 times more valuable than I thought possible.
Techs can also make estimates and email them to the client right on the spot with our custom-made form.
Techs can also make estimates and email them to the client right on the spot with our custom-made form.
Good field service for small businesses.
Good field service for small businesses.
The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it before.
The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it before.
Amazing customer service! We had 20 computers crash and they were able to recover everything.
Amazing customer service! We had 20 computers crash and they were able to recover everything.
Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)
Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)
We have been using Smart Service Inc for years now, and we really like them. They are always nice, professional, and fast.
We have been using Smart Service Inc for years now, and we really like them. They are always nice, professional, and fast.
“The Help Desk has been incredible! We get instantaneous responses to our inquiries, and they resolve any issues and come up with solutions to our needs in a timely and efficient manner. They are friendly, knowledgeable, and readily available.”
“The Help Desk has been incredible! We get instantaneous responses to our inquiries, and they resolve any issues and come up with solutions to our needs in a timely and efficient manner. They are friendly, knowledgeable, and readily available.”
The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.
The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.
The design is amazing and the integration works seamlessly with Quickbooks.
The design is amazing and the integration works seamlessly with Quickbooks.
Tech support is amazing; always able to help us with any issues.
Tech support is amazing; always able to help us with any issues.
I really could not be happier with Smart Service, iFleet, and the people at My Service Depot!
I really could not be happier with Smart Service, iFleet, and the people at My Service Depot!
The Smart Service product just keeps getting better!
The Smart Service product just keeps getting better!
Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Smart Service allows us to communicate job information seamlessly between the office and the field.
Smart Service allows us to communicate job information seamlessly between the office and the field.
Smart Service is the program we use on an hourly basis to keep our service business going. Everything is organized for me, makes taking, tracking calls a breeze!
Smart Service is the program we use on an hourly basis to keep our service business going. Everything is organized for me, makes taking, tracking calls a breeze!
Helpful tool especially for multi-location companies. The mobile version is easy to use and very handy.
Helpful tool especially for multi-location companies. The mobile version is easy to use and very handy.
Smart Service and iFleet have streamlined customer management, scheduling, and estimating repairs.
Smart Service and iFleet have streamlined customer management, scheduling, and estimating repairs.
Helps keep organized
Helps keep organized
Good software, better people.
Good software, better people.
Excellent easily worth every penny.
Excellent easily worth every penny.
I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed.
I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed.
We have used Smart Service for years to track our service appointments and some of our sales appointments.
We have used Smart Service for years to track our service appointments and some of our sales appointments.
Always awesome, thanks!
Always awesome, thanks!
Value priced software with a growing list of features.
Value priced software with a growing list of features.
The ease of moving jobs and seeing jobs, the interaction with QuickBooks is superb. Customer support is great!
The ease of moving jobs and seeing jobs, the interaction with QuickBooks is superb. Customer support is great!
The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well.
The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well.
It works well with job costing in QuickBooks if you manage multiple customer job sites and pieces of equipment for service work.
It works well with job costing in QuickBooks if you manage multiple customer job sites and pieces of equipment for service work.
Smart Service works. Period.
Smart Service works. Period.
All work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired
All work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired
Love that techs can see history of the customers, less phone calls to the office.
Love that techs can see history of the customers, less phone calls to the office.
We foresee a huge return on our investment in the coming year.
We foresee a huge return on our investment in the coming year.
Smart Service integrates well with QuickBooks and allows for exporting CSV files.
Smart Service integrates well with QuickBooks and allows for exporting CSV files.
Excellent Fleet Management.
Excellent Fleet Management.
Always a pleasure to talk to Kevin, helpful in providing solutions.
Always a pleasure to talk to Kevin, helpful in providing solutions.
These guys know what they're doing. And the support is always first class.
These guys know what they're doing. And the support is always first class.
Ease of scheduling and looking up our Clients.
Ease of scheduling and looking up our Clients.
As a local manager, Smart Service helped me stay in the loop while office staff managed interventions.
As a local manager, Smart Service helped me stay in the loop while office staff managed interventions.
I have used Smart Service for 4 years now and it is a terrific software.
I have used Smart Service for 4 years now and it is a terrific software.
We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.
We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
“By implementing the automated follow-up email system, we’ve increased our customer reviews on Angie’s List and Yelp at a much faster rate. We feel that Smart Service has been a great investment and foresee a huge return on our investment in the coming year.”
“By implementing the automated follow-up email system, we’ve increased our customer reviews on Angie’s List and Yelp at a much faster rate. We feel that Smart Service has been a great investment and foresee a huge return on our investment in the coming year.”
Great product. My overall experience with Smart Service has been very good.
Great product. My overall experience with Smart Service has been very good.
Easy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great.
Easy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great.
Reasons for switching to Smart Service:We needed software that fit commercial service processes like equipment scanning and trending reports. The bookkeeper insisted that software needed to interact with Quickbooks.
Reasons for switching to Smart Service:We needed software that fit commercial service processes like equipment scanning and trending reports. The bookkeeper insisted that software needed to interact with Quickbooks.
Monitor your crews and dispatch efficiently.
Monitor your crews and dispatch efficiently.
We feel there is no better product on the market.
We feel there is no better product on the market.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
The customer service is top notch.
The customer service is top notch.
Their customer service is so helpful. They go above and beyond to solve our issues.
Their customer service is so helpful. They go above and beyond to solve our issues.
I like the solution Smart Service offers for managing scheduling... essential benefits for the company's' growth.
I like the solution Smart Service offers for managing scheduling... essential benefits for the company's' growth.
I love that the techs can see prior notes and histories on the customers they service.
I love that the techs can see prior notes and histories on the customers they service.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful.
Ben did a great job helping with my problem and was very patient.
Ben did a great job helping with my problem and was very patient.
Smart Service has been a key to building our business in an organized fashion.
Smart Service has been a key to building our business in an organized fashion.
Best price, awesome support, all in one.
Best price, awesome support, all in one.
I would recommend this to any small business looking for an affordable managing software.
I would recommend this to any small business looking for an affordable managing software.
Smart service is easy to schedule and resolve issues. Create tickets and manage appointments with addresses.
Smart service is easy to schedule and resolve issues. Create tickets and manage appointments with addresses.
The mobile feature called iFleet is great. It gives you a real-time location of where your employees are through an iPad that they use.
The mobile feature called iFleet is great. It gives you a real-time location of where your employees are through an iPad that they use.
The customer service has been phenomenal.
The customer service has been phenomenal.