testimonials
Yes, we do a great job with customers support, that's why we have so many happy customers.
Overall an impressive program.
Overall an impressive program.
Smart Service is the program we use on an hourly basis to keep our service business going. Everything is organized for me, makes taking, tracking calls a breeze!
Smart Service is the program we use on an hourly basis to keep our service business going. Everything is organized for me, makes taking, tracking calls a breeze!
The customer service is top notch.
The customer service is top notch.
Smart service is easy to schedule and resolve issues. Create tickets and manage appointments with addresses.
Smart service is easy to schedule and resolve issues. Create tickets and manage appointments with addresses.
Has reduced our paper consumption by 80% in the first year.
Has reduced our paper consumption by 80% in the first year.
Their customer service is so helpful. They go above and beyond to solve our issues.
Their customer service is so helpful. They go above and beyond to solve our issues.
Best price, awesome support, all in one.
Best price, awesome support, all in one.
Smart Service integrates well with QuickBooks and allows for exporting CSV files.
Smart Service integrates well with QuickBooks and allows for exporting CSV files.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
The design is amazing and the integration works seamlessly with Quickbooks.
The design is amazing and the integration works seamlessly with Quickbooks.
Excellent easily worth every penny.
Excellent easily worth every penny.
We foresee a huge return on our investment in the coming year.
We foresee a huge return on our investment in the coming year.
Smart Service works. Period.
Smart Service works. Period.
Since I purchased Smart Service, it has become 5-10 times more valuable than I thought possible.
Since I purchased Smart Service, it has become 5-10 times more valuable than I thought possible.
The best part of the program is that all jobs are immediately updated so we know the status of each job at all times.
The best part of the program is that all jobs are immediately updated so we know the status of each job at all times.
I really could not be happier with Smart Service, iFleet, and the people at My Service Depot!
I really could not be happier with Smart Service, iFleet, and the people at My Service Depot!
Good software, better people.
Good software, better people.
Since using Smart Service our efficiency has greatly improved.
Since using Smart Service our efficiency has greatly improved.
I use Smart Service on a daily basis to make sure that everyone dispatched on time, are in route and spending the adequate amount of hours on each job.
I use Smart Service on a daily basis to make sure that everyone dispatched on time, are in route and spending the adequate amount of hours on each job.
Amazing Field Technology and QuickBooks Integration.
Amazing Field Technology and QuickBooks Integration.
These guys know what they're doing. And the support is always first class.
These guys know what they're doing. And the support is always first class.
Ben was a huge help. I look forward to calling him next time I need help.
Ben was a huge help. I look forward to calling him next time I need help.
As a local manager, Smart Service helped me stay in the loop while office staff managed interventions.
As a local manager, Smart Service helped me stay in the loop while office staff managed interventions.
Ease of scheduling and looking up our Clients.
Ease of scheduling and looking up our Clients.
We use it to create, schedule, update, communicate and invoice hundreds of jobs per week.
We use it to create, schedule, update, communicate and invoice hundreds of jobs per week.
Syncs with Quick-books for digital scheduling. Easy to use and customer support is easily accessible.
Syncs with Quick-books for digital scheduling. Easy to use and customer support is easily accessible.
Smart Service immediately changed our business!
Smart Service immediately changed our business!
Smart Service is a good tool!
Smart Service is a good tool!
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful.
The only regret someone would have with Smart Service is they didn't start using it sooner!
The only regret someone would have with Smart Service is they didn't start using it sooner!
Smart Service's integration with QuickBooks is superb, and customer support is always quick and helpful.
Smart Service's integration with QuickBooks is superb, and customer support is always quick and helpful.
Ben did a great job helping with my problem and was very patient.
Ben did a great job helping with my problem and was very patient.
The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.
The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.
Helpful tool especially for multi-location companies. The mobile version is easy to use and very handy.
Helpful tool especially for multi-location companies. The mobile version is easy to use and very handy.
“By implementing the automated follow-up email system, we’ve increased our customer reviews on Angie’s List and Yelp at a much faster rate. We feel that Smart Service has been a great investment and foresee a huge return on our investment in the coming year.”
“By implementing the automated follow-up email system, we’ve increased our customer reviews on Angie’s List and Yelp at a much faster rate. We feel that Smart Service has been a great investment and foresee a huge return on our investment in the coming year.”
Always awesome, thanks!
Always awesome, thanks!
The customer service has been phenomenal.
The customer service has been phenomenal.
It is very user friendly for a typical iphone user.
It is very user friendly for a typical iphone user.
We feel there is no better product on the market.
We feel there is no better product on the market.
Ben did a great job understanding the problem and worked diligently to fix it.
Ben did a great job understanding the problem and worked diligently to fix it.
Smart Service allows us to communicate job information seamlessly between the office and the field.
Smart Service allows us to communicate job information seamlessly between the office and the field.
We no longer have a backlog on our billing.
We no longer have a backlog on our billing.
The mobile feature called iFleet is great. It gives you a real-time location of where your employees are through an iPad that they use.
The mobile feature called iFleet is great. It gives you a real-time location of where your employees are through an iPad that they use.
Tech support is amazing; always able to help us with any issues.
Tech support is amazing; always able to help us with any issues.
We have used Smart Service for years to track our service appointments and some of our sales appointments.
We have used Smart Service for years to track our service appointments and some of our sales appointments.
Good field service for small businesses.
Good field service for small businesses.
The Smart Service product just keeps getting better!
The Smart Service product just keeps getting better!
I like the solution Smart Service offers for managing scheduling... essential benefits for the company's' growth.
I like the solution Smart Service offers for managing scheduling... essential benefits for the company's' growth.
Smart Service and iFleet have streamlined customer management, scheduling, and estimating repairs.
Smart Service and iFleet have streamlined customer management, scheduling, and estimating repairs.
I love that the techs can see prior notes and histories on the customers they service.
I love that the techs can see prior notes and histories on the customers they service.
Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)
Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)
The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well.
The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well.
Easy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great.
Easy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great.
“The Help Desk has been incredible! We get instantaneous responses to our inquiries, and they resolve any issues and come up with solutions to our needs in a timely and efficient manner. They are friendly, knowledgeable, and readily available.”
“The Help Desk has been incredible! We get instantaneous responses to our inquiries, and they resolve any issues and come up with solutions to our needs in a timely and efficient manner. They are friendly, knowledgeable, and readily available.”
My business has grown substantially since we started Smart Service.
My business has grown substantially since we started Smart Service.
Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.
Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.
Always a pleasure to talk to Kevin, helpful in providing solutions.
Always a pleasure to talk to Kevin, helpful in providing solutions.
Excellent Fleet Management.
Excellent Fleet Management.
The software itself is so functional, and its ease of use is undeniable.
The software itself is so functional, and its ease of use is undeniable.
Their customer service is so helpful.
Their customer service is so helpful.
...really makes recurring jobs a breeze to setup and keeps up with along with storing equipment.
...really makes recurring jobs a breeze to setup and keeps up with along with storing equipment.
Monitor your crews and dispatch efficiently.
Monitor your crews and dispatch efficiently.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed.
I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed.
...Smart Service is a reliable database of our clients with recurring work on a semi-annual basis.
...Smart Service is a reliable database of our clients with recurring work on a semi-annual basis.
Smart Service has been a true time saver—and life saver!
Smart Service has been a true time saver—and life saver!
We have been using Smart Service Inc for years now, and we really like them. They are always nice, professional, and fast.
We have been using Smart Service Inc for years now, and we really like them. They are always nice, professional, and fast.
Efficiency Efficiency Efficiency. And did I mention efficiency???
Efficiency Efficiency Efficiency. And did I mention efficiency???
Love that techs can see history of the customers, less phone calls to the office.
Love that techs can see history of the customers, less phone calls to the office.
Value priced software with a growing list of features.
Value priced software with a growing list of features.
I would recommend this to any small business looking for an affordable managing software.
I would recommend this to any small business looking for an affordable managing software.
I like the ability to look up information quickly about previous jobs my company has completed. Being able to sort items in many different ways is amazing.
I like the ability to look up information quickly about previous jobs my company has completed. Being able to sort items in many different ways is amazing.
I have used Smart Service for 4 years now and it is a terrific software.
I have used Smart Service for 4 years now and it is a terrific software.
Helps keep organized
Helps keep organized
I now capture a lot of bids right away, sent to me direct from the field.
I now capture a lot of bids right away, sent to me direct from the field.
Reasons for switching to Smart Service:We needed software that fit commercial service processes like equipment scanning and trending reports. The bookkeeper insisted that software needed to interact with Quickbooks.
Reasons for switching to Smart Service:We needed software that fit commercial service processes like equipment scanning and trending reports. The bookkeeper insisted that software needed to interact with Quickbooks.
Great Program.
Great Program.
Great product. My overall experience with Smart Service has been very good.
Great product. My overall experience with Smart Service has been very good.
Amazing customer service! We had 20 computers crash and they were able to recover everything.
Amazing customer service! We had 20 computers crash and they were able to recover everything.
Techs can also make estimates and email them to the client right on the spot with our custom-made form.
Techs can also make estimates and email them to the client right on the spot with our custom-made form.
The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it before.
The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it before.
Smart Service has been a key to building our business in an organized fashion.
Smart Service has been a key to building our business in an organized fashion.
Customer service is beyond helpful and will always walk you through any issue
Customer service is beyond helpful and will always walk you through any issue
We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.
We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.
The ease of entering customers, service tickets, time keeping and GPS tracking are great benefits of this system.
The ease of entering customers, service tickets, time keeping and GPS tracking are great benefits of this system.
All work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired
All work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired
It works well with job costing in QuickBooks if you manage multiple customer job sites and pieces of equipment for service work.
It works well with job costing in QuickBooks if you manage multiple customer job sites and pieces of equipment for service work.
Smart Service is very user-friendly and easy to navigate
Smart Service is very user-friendly and easy to navigate
The ease of moving jobs and seeing jobs, the interaction with QuickBooks is superb. Customer support is great!
The ease of moving jobs and seeing jobs, the interaction with QuickBooks is superb. Customer support is great!