testimonials
Yes, we do a great job with customers support, that's why we have so many happy customers.
Smart Service allows us to communicate job information seamlessly between the office and the field.
Smart Service allows us to communicate job information seamlessly between the office and the field.
Excellent easily worth every penny.
Excellent easily worth every penny.
We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.
We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.
I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed.
I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed.
Amazing customer service! We had 20 computers crash and they were able to recover everything.
Amazing customer service! We had 20 computers crash and they were able to recover everything.
It works well with job costing in QuickBooks if you manage multiple customer job sites and pieces of equipment for service work.
It works well with job costing in QuickBooks if you manage multiple customer job sites and pieces of equipment for service work.
I use Smart Service on a daily basis to make sure that everyone dispatched on time, are in route and spending the adequate amount of hours on each job.
I use Smart Service on a daily basis to make sure that everyone dispatched on time, are in route and spending the adequate amount of hours on each job.
Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)
Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)
Ben was a huge help. I look forward to calling him next time I need help.
Ben was a huge help. I look forward to calling him next time I need help.
The customer service is top notch.
The customer service is top notch.
The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it before.
The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it before.
Helps keep organized
Helps keep organized
As a local manager, Smart Service helped me stay in the loop while office staff managed interventions.
As a local manager, Smart Service helped me stay in the loop while office staff managed interventions.
The customer service has been phenomenal.
The customer service has been phenomenal.
The ease of moving jobs and seeing jobs, the interaction with QuickBooks is superb. Customer support is great!
The ease of moving jobs and seeing jobs, the interaction with QuickBooks is superb. Customer support is great!
I really could not be happier with Smart Service, iFleet, and the people at My Service Depot!
I really could not be happier with Smart Service, iFleet, and the people at My Service Depot!
I now capture a lot of bids right away, sent to me direct from the field.
I now capture a lot of bids right away, sent to me direct from the field.
Their customer service is so helpful.
Their customer service is so helpful.
The ease of entering customers, service tickets, time keeping and GPS tracking are great benefits of this system.
The ease of entering customers, service tickets, time keeping and GPS tracking are great benefits of this system.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
Since using Smart Service our efficiency has greatly improved.
Since using Smart Service our efficiency has greatly improved.
Smart Service has been a true time saver—and life saver!
Smart Service has been a true time saver—and life saver!
The mobile feature called iFleet is great. It gives you a real-time location of where your employees are through an iPad that they use.
The mobile feature called iFleet is great. It gives you a real-time location of where your employees are through an iPad that they use.
Love that techs can see history of the customers, less phone calls to the office.
Love that techs can see history of the customers, less phone calls to the office.
Value priced software with a growing list of features.
Value priced software with a growing list of features.
These guys know what they're doing. And the support is always first class.
These guys know what they're doing. And the support is always first class.
Smart Service is very user-friendly and easy to navigate
Smart Service is very user-friendly and easy to navigate
I love that the techs can see prior notes and histories on the customers they service.
I love that the techs can see prior notes and histories on the customers they service.
We use it to create, schedule, update, communicate and invoice hundreds of jobs per week.
We use it to create, schedule, update, communicate and invoice hundreds of jobs per week.
I like the ability to look up information quickly about previous jobs my company has completed. Being able to sort items in many different ways is amazing.
I like the ability to look up information quickly about previous jobs my company has completed. Being able to sort items in many different ways is amazing.
Reasons for switching to Smart Service:We needed software that fit commercial service processes like equipment scanning and trending reports. The bookkeeper insisted that software needed to interact with Quickbooks.
Reasons for switching to Smart Service:We needed software that fit commercial service processes like equipment scanning and trending reports. The bookkeeper insisted that software needed to interact with Quickbooks.
Good field service for small businesses.
Good field service for small businesses.
The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.
The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.
Smart Service immediately changed our business!
Smart Service immediately changed our business!
Efficiency Efficiency Efficiency. And did I mention efficiency???
Efficiency Efficiency Efficiency. And did I mention efficiency???
It is very user friendly for a typical iphone user.
It is very user friendly for a typical iphone user.
The Smart Service product just keeps getting better!
The Smart Service product just keeps getting better!
Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.
Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.
Tech support is amazing; always able to help us with any issues.
Tech support is amazing; always able to help us with any issues.
Great Program.
Great Program.
Smart service is easy to schedule and resolve issues. Create tickets and manage appointments with addresses.
Smart service is easy to schedule and resolve issues. Create tickets and manage appointments with addresses.
The only regret someone would have with Smart Service is they didn't start using it sooner!
The only regret someone would have with Smart Service is they didn't start using it sooner!
Ease of scheduling and looking up our Clients.
Ease of scheduling and looking up our Clients.
“By implementing the automated follow-up email system, we’ve increased our customer reviews on Angie’s List and Yelp at a much faster rate. We feel that Smart Service has been a great investment and foresee a huge return on our investment in the coming year.”
“By implementing the automated follow-up email system, we’ve increased our customer reviews on Angie’s List and Yelp at a much faster rate. We feel that Smart Service has been a great investment and foresee a huge return on our investment in the coming year.”
Customer service is beyond helpful and will always walk you through any issue
Customer service is beyond helpful and will always walk you through any issue
Syncs with Quick-books for digital scheduling. Easy to use and customer support is easily accessible.
Syncs with Quick-books for digital scheduling. Easy to use and customer support is easily accessible.
Good software, better people.
Good software, better people.
...really makes recurring jobs a breeze to setup and keeps up with along with storing equipment.
...really makes recurring jobs a breeze to setup and keeps up with along with storing equipment.
Since I purchased Smart Service, it has become 5-10 times more valuable than I thought possible.
Since I purchased Smart Service, it has become 5-10 times more valuable than I thought possible.
We have used Smart Service for years to track our service appointments and some of our sales appointments.
We have used Smart Service for years to track our service appointments and some of our sales appointments.
Techs can also make estimates and email them to the client right on the spot with our custom-made form.
Techs can also make estimates and email them to the client right on the spot with our custom-made form.
The design is amazing and the integration works seamlessly with Quickbooks.
The design is amazing and the integration works seamlessly with Quickbooks.
Always awesome, thanks!
Always awesome, thanks!
The software itself is so functional, and its ease of use is undeniable.
The software itself is so functional, and its ease of use is undeniable.
We have been using Smart Service Inc for years now, and we really like them. They are always nice, professional, and fast.
We have been using Smart Service Inc for years now, and we really like them. They are always nice, professional, and fast.
The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well.
The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well.
I would recommend this to any small business looking for an affordable managing software.
I would recommend this to any small business looking for an affordable managing software.
Always a pleasure to talk to Kevin, helpful in providing solutions.
Always a pleasure to talk to Kevin, helpful in providing solutions.
Smart Service's integration with QuickBooks is superb, and customer support is always quick and helpful.
Smart Service's integration with QuickBooks is superb, and customer support is always quick and helpful.
Ben did a great job helping with my problem and was very patient.
Ben did a great job helping with my problem and was very patient.
I have used Smart Service for 4 years now and it is a terrific software.
I have used Smart Service for 4 years now and it is a terrific software.
Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Smart Service and iFleet have streamlined customer management, scheduling, and estimating repairs.
Smart Service and iFleet have streamlined customer management, scheduling, and estimating repairs.
Easy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great.
Easy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great.
Ben did a great job understanding the problem and worked diligently to fix it.
Ben did a great job understanding the problem and worked diligently to fix it.
Smart Service integrates well with QuickBooks and allows for exporting CSV files.
Smart Service integrates well with QuickBooks and allows for exporting CSV files.
Smart Service is the program we use on an hourly basis to keep our service business going. Everything is organized for me, makes taking, tracking calls a breeze!
Smart Service is the program we use on an hourly basis to keep our service business going. Everything is organized for me, makes taking, tracking calls a breeze!
We foresee a huge return on our investment in the coming year.
We foresee a huge return on our investment in the coming year.
We no longer have a backlog on our billing.
We no longer have a backlog on our billing.
All work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired
All work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
The first year I had Smart Service, I saved $6,000 in the cost of fuel.
Helpful tool especially for multi-location companies. The mobile version is easy to use and very handy.
Helpful tool especially for multi-location companies. The mobile version is easy to use and very handy.
Best price, awesome support, all in one.
Best price, awesome support, all in one.
Amazing Field Technology and QuickBooks Integration.
Amazing Field Technology and QuickBooks Integration.
We feel there is no better product on the market.
We feel there is no better product on the market.
Smart Service is a good tool!
Smart Service is a good tool!
Great product. My overall experience with Smart Service has been very good.
Great product. My overall experience with Smart Service has been very good.
Monitor your crews and dispatch efficiently.
Monitor your crews and dispatch efficiently.
The best part of the program is that all jobs are immediately updated so we know the status of each job at all times.
The best part of the program is that all jobs are immediately updated so we know the status of each job at all times.
Has reduced our paper consumption by 80% in the first year.
Has reduced our paper consumption by 80% in the first year.
Their customer service is so helpful. They go above and beyond to solve our issues.
Their customer service is so helpful. They go above and beyond to solve our issues.
I like the solution Smart Service offers for managing scheduling... essential benefits for the company's' growth.
I like the solution Smart Service offers for managing scheduling... essential benefits for the company's' growth.
Smart Service works. Period.
Smart Service works. Period.
“The Help Desk has been incredible! We get instantaneous responses to our inquiries, and they resolve any issues and come up with solutions to our needs in a timely and efficient manner. They are friendly, knowledgeable, and readily available.”
“The Help Desk has been incredible! We get instantaneous responses to our inquiries, and they resolve any issues and come up with solutions to our needs in a timely and efficient manner. They are friendly, knowledgeable, and readily available.”
Overall an impressive program.
Overall an impressive program.
...Smart Service is a reliable database of our clients with recurring work on a semi-annual basis.
...Smart Service is a reliable database of our clients with recurring work on a semi-annual basis.
My business has grown substantially since we started Smart Service.
My business has grown substantially since we started Smart Service.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful.
Excellent Fleet Management.
Excellent Fleet Management.
Smart Service has been a key to building our business in an organized fashion.
Smart Service has been a key to building our business in an organized fashion.