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Smart Service SOS - Remote Screen Connect Service

Our support specialists provide assistance directly on your computer! Your support specialist will instruct you when to run the SOS client application.

A woman smiling while talking on a phone.

Still on Desktop?

This is Cloud.

Mission Control
It finds the open slot and catches the double-booking.
Cloud, anywhere
Your board, on your phone, from anywhere.
Ask your business anything
Ask it in plain English. It answers from your live data — no report to build.
Collection Management
Every open invoice ranked by the money most at risk.
Customer Portal
Customers book, sign and pay themselves.
Price Books
The vendor’s catalog, right on the quote.
See what you’re missing
NIGHT VISION
Address412 Oak Ave
SkillHVAC · Tech II
Duration2 hours
WhenThis week
Find the best openings
TOP 5 · SCORED OUT OF 100
Tue 10:00 · Jay94
Wed 8:00 · Pat88
Tue 2:30 · Mary81
Thu 9:00 · Jay76
Fri 1:00 · Pat70
Schedule ItScheduled · Tue 10:00
Watching for better slots
PatJayMary
No Heat10:30Tune Up10:30Estimate2:00
Repair8:00Install1:30
PM Visit8:30Duct Work11:30Water Heater2:00
INTELLIGENCE● LIVE
CRITICALPat is double-booked at 10:30.
View
IMPORTANT90-min gap on Jay's route. 2 Unassigned List jobs fit.
Preview
OPPORTUNITY36 Unassigned List jobs fit this week's routes.
Schedule
Smart Service · Live
J
No Heat
2:30
Reports · Revenue by month
Booked this week—128
Open quotes—17
Dana R.
Can someone come Tuesday?
Tue 9–11 works. Reply C to confirm.
C
✓ Confirmed
Office
Kitchen table
Bleachers
One system. Every screen. Live.
InvoicesLast quarter
Which service types lost money last quarter?
Reading 1,284 invoices…
Duct cleaning ran −8% on 14 jobs. Labor averaged 2 hrs over estimate.
Margin by service typeLast quarter · 1,284 invoices
31%Maintenance
24%Repair
17%Install
−8%Duct Cleaning
Open invoices
$312 · Furnace repairDue Friday · Oak Ave
Pay withCard or bank
Pay $312Paid
Quote
Quote #2210New water heater
Deposit due · $150
SIGN HERE
Approve & signApproved
$150 deposit paid
Book a visit
Fall tune-upPick a time that works
Tue · 8–10 am
Wed · 8–10 am
Wed · 1–3 pm
Book itYou're booked · Wed 8–10
Your visits
Mar 3 · Furnace repairInvoicePhotos
Nov 12 · Fall tune-upInvoiceReport
Jun 2 · A/C installInvoicePhotos
Customer portal
Pay invoices by card or bank
Approve, sign, and pay the deposit
Book the next visit
See every visit and document
Work Order #5531 · Oak Ave
ItemsTools ▾
Price Book
Labor · 2 hr
2-Ton Condenser$1,240
Create POPO #118 created
HSHVAC Supply Co.Price Book
Air conditioners › Condensers
Condensers
Air handlers
Thermostats
Compressors
2-Ton Condenser · 16 SEER

Outdoor unit · 208/230V · 2-stage

$1,240
Product page · Video · Expand image
Qty1Add itemAdded

download

Download Smart Service SOS Client for Windows
Smart Service app window showing a blurred code and a message to share it with your technician.
Download Smart Service SOS Client for Mac
Smart Service app screen with code to share and status 'Ready for connection'.
Apple Store
for iOS Splashtop SOS
Splashtop SOS app page showing remote support features and 4-star user rating with age 4+ in Business category.
Google Play
for Android Splashtop SOS
Splashtop SOS app page on Google Play showing remote support and data safety info.