What is Field Service Management?

Field service management is an important part of any field service company. Learn more about what exactly field service management is and why it is crucial for industries like HVAC, plumbing, and construction to utilize it.

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5 Ways to Make the Most of Your Field Service Software

Field service software is an investment you make in your company, so you should make sure you get the most out of the experience. Consider ROI when weighing the costs and benefits of integrating your company with field service software. Your software should help with all aspects of your business, from scheduling and dispatching technicians to invoicing and taking payments in the field.

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Smart Service Named "Field Service Frontrunner"

The team at Smart Service works long and hard to make our software an effective and invaluable tool, and we like to see that work recognized from time to time. Last week, the field service software authority Software Advice recognized Smart Service as a top option amongst over 400 peers.

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How Good Customer Records Can Enhance Customer Service

When running the office side of a service company, customer records seldom occupy your attention. Between juggling work order requests, handling emergencies, scheduling technicians, and making sure that everything runs smoothly, what office dispatcher has time to worry about pristine customer files? It may seem like a low priority, but maintaining good customer records makes a vital difference. Unique and thorough information on your clients could positively impact many areas of your operations, especially in the field service industry. Consider the following tips on how to accurately use your customer information. Discover what information can help provide better service.

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Join us at NAFED 2017!

Want to kickstart your business? Swing by booth 211 at the National Association for Fire Equipment Distributors Conference March 2-3 at the Monte Carlo Resort & Casino in Las Vegas to take a look at the fire protection software titan Smart Service. Fire protection and fire equipment distribution companies everywhere use Smart Service to handle their scheduling, dispatching, inspection reporting, billing, and equipment tracking needs.

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Join us at the 2017 WWETT Show!

Looking for a great way to leapfrog the competition? Visit booth 5049 at the Water & Wastewater Equipment, Treatment & Transport (WWETT) Show February 22-25 in Indianapolis, Indiana to take a look at the industry-leading software solution Smart Service. Septic, plumbing, and companies with numerous other service specializations use Smart Service to put scheduling, dispatching, billing, inventory, and workforce tracking on autopilot.

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7 HVAC Mobile Apps To Increase Your Business’ Productivity

We’ve all been there. You just upgraded to a brand new “smart phone,” but it’s acting like a dumb phone. Where is the integration? Where is the convenience? Where is the user friendly interface? As an HVAC business owner, time is your most valuable asset, and you simply cannot afford to have a phone unless it is a truly “smart” phone. More and more businesses owners these days run their businesses from phones. Whether it’s handling calls, managing contacts, keeping your calendar, scheduling employees, or anything else, today’s fast-paced world demands that you be able to tackle tasks on the go. That’s why we have compiled a list of 7 must have mobile apps to transform your phone into the intelligent mobile powerhouse that every HVAC business owner needs.

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What’s New in Smart Service?

Since the beginning of the year, we’ve stuck to a quarterly release schedule for new content updates to Smart Service and iFleet. With several major updates published (and many more planned), we felt it was time to start cataloging all the additions. The results of our efforts? The brand new Updates page!

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How to Update Smart Service

Choose Smart Service as your company’s field service management software solution and you’ll enjoy fresh content updates regularly cooked up by our developers. Every quarter we publish a major release that expands the functionality of both Smart Service and iFleet.

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The QuickBooks ProAdvisor Referral Program

At My Service Depot, we pride ourselves on helping small businesses reach the next level by matching them to the software they need. Of course, we’re not the only ones who have dedicated our careers to this goal. QuickBooks ProAdvisors all over the world do the same thing every day.

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