We all love the cloud. Cloud technology enhances our work lives and social lives on an everyday basis, and it's no secret why. The average American household features 5.7 internet enabled devices. These days we flit seamlessly between phones, tablets, computers, televisions, and gaming systems to do what we need to do. In every one of these places, we expect access to a good deal of the same content and data, and cloud technology gives this to us.
Of course, growing too reliant on this technology can end in tears. Millions of Salesforce users found this out the hard way last week when a 20 hour Salesforce service disruption limited or blocked all access to the service. In many cases, Salesforce customers simply had no way to conduct their business until the issue was resolved by a service-wide rollback to a previous back up.
Needless to say, Salesforce customers aren't happy right now.
In the service industry, no asset outstrips the value of your customer database. Lose that, and business effectively stops until you get it back. When trusting your customer management to software, you need to make sure you always have access to your data, no matter what the world throws at you.
When we built Smart Service, iFleet, and Routzy, we didn't rest until each product worked as well offline as it does online. In the event of an internet failure or stormy conditions in the cloud, our customers can keep on keepin' on. We give you the convenience of the cloud and the ability to access data online, but we also make sure each of our major products saves customer data on a device level. Need to use iFleet at a remote jobsite? Don't worry, your service schedule awaits! Need to use Routzy during a hurricane? Your customer info remains, even as nature itself rises against you.
Don't grow over reliant on cloud technology. Use it, love it, but make sure your business has a backup plan.